Omotenashi is the Japanese spirit of hospitality that anticipates and meets people’s needs. From the beginning, Lexus was determined to treat customers better than any other car company. Lexus dealers always treat customers as they would a guest in their own home. Omotenashi is a key element which is also woven into the design of Lexus vehicles. True to the concept of Omotenashi, Lexus endeavours to do more than simply meet a person’s needs and desires. We anticipate them and seamlessly deliver on that promise, so that whatever is required is always immediately available.
At Lexus Gateway we strive to live Omotenashi in every aspect. From the moment our guests enter the dealership to till the time they leave us, we vow to make each step memorable, whether it is to purchase a vehicle or to service a vehicle.
The team is headed by the General Manager Denzil Maistry and New Car Sales Manager Ishay Rajkumar who are backed up by a happy, friendly and professional sales team.
Heading up the service department is Service Manager Dave Taylor and Master Service Advisor Tivanya Moodley who is backed up a team of professional and certified technicians.
At Lexus Gateway we ensure that our vehicles and our service exceed expectations. It involves close attention to detail and a personalised approach which understands that every one of guests are different.
So, for an unforgettable Lexus experience, treat yourself to the luxury service and family values that the team at Lexus Gateway provides.